Andaz Mayakoba sits on 590 acres surrounded by the ocean, mangroves and a lagoon, part of the Mayakoba complex consisting of four properties and over twenty restaurants. The Andaz has 214 rooms, including 41 suites are housed in 28 buildings spread out across a lush environment. Inspired by the richness of nature and its wilderness, organic forms and shapes, as well as observing Mayan cultural elements, the resort seamlessly integrates the property’s beautiful environment and local heritage. The resort boasts four onsite restaurants (Casa Amate, Cocina Milagro, Sotavento and Tinta del Pulpo) and a bar (El Pueblito), with food overseen by executive chef Miguel Gomez.
The Naum Wellness & Spa is a 10,000-square-foot hideaway in the center of the resort, home to six open and airy treatment cabins and two hydrotherapy areas, offering a complete, customized menu of refreshing and rejuvenating services, many of which incorporate indigenous Mayan methods. The spa recently debuted a new menu which incorporates many local and natural ingredients into the treatments, in addition to bringing in traditional Mayan rituals into the service.
DuJour spoke with Pascal Dupuis, Andaz Mayakoba’s general manager, to learn more about this special property.
What’s the most requested room at the property?
The beachfront Presidential Villa, room 3212
What makes it so special?
It is a 3-bedroom villa spanning 6,475 sq. ft. The villa features its own private swimming pool, but also has direct access to the pristine white sand beach. The villa is highly sought after because of its privacy and exclusivity, and its ability to accommodate multi-generational families. The perfect accommodation for a family looking to get away together during the festive season.
What is the nightly rate for this room?
From $3,500 per night
What’s an interesting tidbit about the hotel that speaks to its status as an icon?
It has to be the connection with nature (beach, lagoon, forest, jungle, mangroves) and the connection with the Mexican culture through our architecture, design, artwork, activities, culinary experiences that will immerge you into this fascinating culture. And of course, all that around our dedication to a high level of personalized and approachable service. We understand that each guest has their own sense of service and the way it should be delivered. We take pride in understanding what each guest is looking for and collectively as a team, we aim to deliver on that each and every time they stay at our property. This approach translates to some of the best service scores within Hyatt, and the region as a whole.
What’s your personal favorite room and why?
1031. It’s a Lagoon Suite in the most peaceful location of the resort. The view of the lagoon early morning with the birds and the turtles is just something else.
What special perk or amenity do you offer that no one knows about?
The one favorite guest’s perk is the bike ride. You can take a bike anytime anywhere and go around Mayakoba. And our hidden gem is our talented culinary team who go above and beyond to impress and personalize the dining experience for all of our guests. Our mixology team who love learning about our guests alcohol and flavor profile preferences and then taking that information to create a one of a kind personalized cocktail. Our pastry chef is extremely talented and creates edible works of art that can be customized for a guest celebrating a special occasion.
What’s your favorite design element on property?
The Sanctuary, our lobby which has been design as a cenote. It has a water feature and we know the Mayans used to do a lot of rituals with the sacred water. So the arrival experience puts our guests in the mood of the Mayan culture so they know they arrived in Mexico, in the Yucatan region with a strong Mayan culture.